Fulfillment Policy

1. Refund Policy

Service Satisfaction Guarantee:

We aim to deliver services as agreed upon in our engagement contract. If you are dissatisfied with our performance, please contact our client support team at support@daydream.dental. We will work toward a fair resolution.

Refund Eligibility:

Refunds are generally not provided for services already rendered and delivered, as our work product (e.g., submitted claims, performed follow-ups, billing reconciliations) cannot be returned or undone.
In the event of an unresolvable service dispute, partial refunds may be considered on a case-by-case basis. Any approved refund will be prorated based on the volume of work completed.

Refund Request Procedure:

Submit a refund request in writing to support@daydream.dental within 30 days of the disputed service period.
Include the contract reference number, a detailed explanation of the issue, and any relevant documentation.
Our management team will review and respond with a decision within 14 business days of receiving your request.

2. Shipping or Delivery Policy

Since our services are delivered remotely through secure electronic systems and communication platforms, there is no physical product or traditional shipping involved. "Delivery" in our context refers to:

Electronic Delivery of Services:

All billing services (e.g., claim submissions, accounts receivable follow-up, and insurance verification) are handled remotely.
Status updates and any relevant documentation (e.g., claim forms, payment reports) are provided via encrypted email or shared through our secure portal.

Delivery Timeline:

We initiate our services promptly upon completion of the onboarding process and upon receiving all necessary credentials and documentation from the client.
Typical response times for routine billing tasks or follow-ups range from 24 to 48 hours, unless otherwise specified in the contract.

3. Return Policy and Process

Because we do not offer physical products, there is no traditional return process. If you have concerns about completed work product or data, please refer to our Refund Policy above for dispute resolution procedures.

4. Cancellation Policy

Subscription or Contract Term:

Our services are typically provided on an ongoing basis (monthly or annual). Specific terms are outlined in your service agreement.
Either party may terminate the contract in accordance with the notice requirements specified therein.

Notice Period:

Clients are typically required to give 30 days' written notice of cancellation, unless otherwise specified in the service agreement.
Notice must be provided in writing to support@daydream.dental or via mail to our business address.

Final Billing:

After a cancellation notice is received, we will complete billing work in progress, finalize any outstanding claims, and issue a final invoice for services rendered during the notice period.
Access to billing portals and other resources is terminated upon conclusion of this final billing cycle, unless otherwise agreed.

5. Dispute Resolution and Contact

Dispute Resolution:

We endeavor to resolve any service-related disputes amicably. If a dispute arises, please contact support@daydream.dental
In the event of an unresolved dispute, the matter may be escalated to mediation or arbitration as outlined in your service contract.

Contact Information:

For any questions regarding billing, fulfillment, or contract terms, please reach out to our support team at support@daydream.dental.

6. Policy Updates

We reserve the right to update these policies at any time to reflect changes in our business operations or legal obligations. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services following any updates indicates your acceptance of these changes.

Last Modified: 1/1/2024

By engaging our services, you acknowledge that you have read, understood, and agree to comply with these fulfillment policies. If you have any concerns or questions, please contact us before proceeding with service engagement.